Front Desk Concierge
Unique solutions for your propertyIn world class cities like New York, Paris and London a Concierge is an expected service in commercial buildings and that same expectation is being voiced by purchasers of premium residential developments in Australia.
With the increased prosperity and demand of luxurious life, residents and tenants alike are looking to both work and live in communities; they expect services that are beyond good infrastructure. A service provided by someone personable efficient and discreet to offer a warm welcome, receive deliveries, manage tradespeople, arrange transport and a myriad of other services that say “quality living”.
Our professional and ‘girl next door’ approach ensures your residents and tenants are quickly engaged with their Front Desk Concierge and will enjoy immediate benefits.
One of the main factors in choosing to purchase our new home at Pier at Waterfront was inclusion of the concierge service. I utilize it to the full – having my dry cleaning sent out and deliveries received, papers delivered to the door and myriad other services that make life easier and more pleasant. The girls are always so pleasant and helpful, and always ready with a welcoming smile!
Michele AskinA Concierge in your property is a direct reflection on your attitude toward lifestyle and provides an asset to your owners and investors. It shows you understand the personal and professional pressures your residents and tenants experience. Requests can be made 24/7 via a dedicated App, email or voicemail whatever and whenever it suits.
Create choice for your residents and tenants; choice on how they want to simplify their life and create more time to live.
The service, put simply.
- Onsite Front Desk Concierge dedicated to your property
- Additional staff trained to ensure continuous coverage
- Locally based team
- Optional errand running service
- Submit requests 24/7 via a dedicated App, email or voicemail
- Transparent and flexible reporting systems
- Security and confidentiality assured
We engaged The Concierge Collective to manage our Kingsford Concierge program, but their level of service and professionalism has been such that we have since employed their services on other projects including the event management of our inaugural Black and White Masquerade Ball.
The Kingsford Concierge program is unique among premium retirement living developments, and we are proud to be able to offer this service to our future residents. The expertise Adele and her team offer will help ensure our program is a success.
Mike BoselDuring the creation of the Waterfront project, it was clear to Mirvac that a new level of service excellence was needed to attract the type of discerning clients who were interested in the Pier apartments. To that end, Mirvac undertook to engage the best in the business. The Concierge Service had to be of the highest standard, commensurate with the quality of the project.
We approached The Concierge Collective on the basis of their reputation, and commenced working with them to formulate a specific Concierge solution for this property. The Concierge Collective worked with us during the development phases, throughout settlement and beyond to provide our residents with an unsurpassed level of service.
As a result, both Mirvac and Pier residents have been extremely satisfied with the professional services delivered by The Concierge Collective.
Brett Robinson